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Using An Alternative Energy Service for your Utilities
WIVB.com, Buffalo, Dec. 13, 2007
(Buffalo, NY, December 4, 2007) - - Have you thought of using an alternative energy service for your home utilities? Call 4 Action's Al Vaughters has a warning Tuesday night from some residents who say they are being ripped off in energy saving scams.
Joe Metty was expecting lower heating bills this winter, after he signed up with a gas marketing company called U.S. Energy Savings.
A salesman from U.S. Energy Savings came knocking at Joe's door, last year, and signed him to a long-term contract. Now Joe wants out, but the company says it is going to cost him.
Joe Metty is among a growing legion of gas customers who claim they were misled into believing U.S. Energy Savings would lower their bills and now they are stuck in long-term contracts.
Buffalo Assemblyman Mark Schroeder has fielded several constituent complaints accusing U.S. Energy Savings of high pressure sales tactics to sign up new customers.
National Fuel is so fed up with U.S. Energy Savings' tactics. They are suing the marketer in federal court.
U.S. Energy Savings Corporation's Canadian spokesperson told us, they would look into each of our complaints. The company has said their contracts do not guarantee savings. Switching to an energy marketer is not for everybody.
Response from U.S. Energy Savings Corporation
Friday, December 07, 2007
Al Vaughters
WIVB/WNLO-TV Via Electronic Mail
2077 Elmwood Avenue
Buffalo, NY 14207
E: al.vaughters@wivb.com
Dear Mr. Vaughters:
Re: Response from U.S. Energy Savings Corp.
We wish to express our views on your December 4 “Call 4 Action” piece entitled “Using an Alternative Energy Service for your Utilities.” We believe your report covered three important issues without providing a complete picture of the circumstances surrounding them. Furthermore, we are disappointed that we were not given a reasonable opportunity to provide you with U.S. Energy Savings Corp.’s (“USESC”) position on these issues prior to the airing of the piece. Three individuals
– Assemblyman Mark Schroeder, a customer and National Fuel Gas were provided an on camera opportunity to give their points of view. We were left out, and as such are contacting you to set the record straight.
As stated by our spokesperson, we take the issue of customer complaints very seriously, investigating the events related to any complaint thoroughly. USESC’s core value proposition, in addition to providing great service to our customers, is that we provide them with a long-term solution to the volatility of energy prices in the New York marketplace. We’re proud that our most recent statistics show that our overall customer satisfaction is 99%. This means that for approximately every 100 customers we sign on our price protection program, we receive one complaint. It is indeed our goal to attain 100% customer satisfaction, and we continue to fine tune our training, marketing materials and customer service. With respect to Mr. Metty, we have contacted him and resolved the matter in a satisfactory manner for both parties involved.
Our company is committed to communicating with our customers fairly and honestly, and we are very transparent in educating our current and prospective customers regarding our service and what to expect in terms of the costs of our services. We’re especially disappointed by your unfair characterization of our sales and marketing approach. Our sales representatives undergo extensive field training in order to offer our services in a professional and courteous manner. Moreover, if we become aware of an instance where a USESC sales representative may have acted counter to our high ethical standards, we act swiftly to review the matter and take the necessary corrective actions.
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