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PSC Regulation 16 NYCRR § 11.21, Emergency Hotline
11.21 Emergency hotline.
(a) Emergency hotline at the commission. The commission has established a toll-free telephone number that residential customers may call regarding initiation, termination, disconnection, suspension, or reconnection of service. The number is 1 (800) 342-3355 and customers may call on any business day between 7:30 a.m. and 7:30 p.m.
(b) Commission authority to order provision of service. During times that the hotline is attended, and in response to calls, an employee of the commission shall have the authority to order the reconnection, continuation or initiation of utility service whenever a reasonable question regarding the circumstances of a termination, disconnection, suspension or refusal of service exists or whenever the health or safety of a person is involved.
(c) Utility responsibility. Every utility shall submit to the commission the names and telephone numbers of employees authorized to direct compliance with orders issued under subdivision (b) of this section. Every utility shall adopt procedures necessary to comply with such orders.
HOW TO REACH THE NEW YORK STATE PUBLIC SERVICE COMMISSION
CONSUMER ADVOCACY AND EDUCATION
Consumer Information - 1-888-Ask-PSC1 (1-888-275-7721)
PSC Opinion Line - 1-800-335-2120
Electric Generation Siting - Article X - 1-877-PSC ARTX (1-877-772-2789)
CONSUMER ASSISTANCE
PSC Hotline (gas or electric shutoffs) - 1-800-342-3355
PSC HELPLINE (inquiries or complaints about gas, electric, water, steam, cable TV or telephone service or billing) - 1-800-342-3377
Alternative Energy Provider Line (inquiries or complaints) 1-888-NYS-PSC8
(1-888-697-7728)
Green Power - 1-866-GRN-POWR - (1-866-476-7697)
ECONOMIC DEVELOPMENT
Business Advocacy - 1-877-661-9223
PUBLIC AFFAIRS (Media inquires) 518-474-7080
WORLD WIDE WEB ADDRESS - www.AskPSC.com (consumer Web site)
www.dps.state.ny.us (Official agency Web site)
MAILING ADDRESSES
NYS Public Service Commission
Office of Consumer Services
Three Empire State Plaza
Albany, NY 12223-1350
NYS Public Service Commission
Office of Consumer Services
99 Church Street
New York, NY 10007-2919
NYS Public Service Commission
Office of Consumer Services
Ellicott Square Bldg.
Rm. 814
294 Main Street
Buffalo, NY 14203-2508
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