Advancing
Universal Service, Affordability, and Customer Protection for Residential Utility Consumers.

Welcome To The Customer Help
And Information Center

The Customer Help and Information Center is for individuals with energy, telecom, or other utility problems, and for legal aid law yers and advocates seeking information or consultation to better assist their low income clients. They can receive advice from highly qualified PULP staff, by e-mail or telephone.

Continuous utility service is essential to life, health, and the well being of households, their neighbors, and communities. PULP is committed to providing information needed to halt or reverse utility terminations and denials. 

PULP conducts training conferences throughout the state on Preventing Utility Terminations and other topics relating to universal service, affordability and utility customer protection.

PULP gratefully acknowledges the financial assistance of the New York State Bar Foundation in preparing information about utility consumer rights and remedies. PULP is solely responsible for the content. 

Please send your suggestions for new HELP Center topics, issues, or questions of a general nature about utility consumer rights and remedies to info@pulp.tc

Disclaimer: Website contents are not to be construed as legal advice or legal opinion on any specific facts or circumstances, and do not constitute or create an attorney-client relationship. The reader should never assume that information at this site applies to his or her specific situation and should never act or refrain from acting on the basis of any content included in this website without consulting appropriate legal counsel in his or her jurisdiction. This question and answer format is intended to supply general information to the public about utility consumer rights and remedies and to stimulate awareness of general legal issues. It should not be construed as legal advice on any particular situation or subject matter. Laws and regulations may change quickly.. While we try to ensure the accuracy of the information in the answers, we cannot guarantee that all of the information is accurate or, if accurate when posted, it remains so. One should always insure that legal information of any sort is up-to-date and accurate before relying on it. This website is not intended to be advertising or solicitation. Any information sent via Internet e-mail through this site is not secure and is done so on a non-confidential basis and does not constitute or create an attorney-client relationship.